Customer Care Coordinator, Construction

The construction team of Wesgroup is looking for a self-motivated, detail-orientated individual with a strong initiative to take on a wide variety of tasks.  The candidate should possess the ability to effectively communicate with a wide variety of individuals and has proven capabilities in multi-tasking, problem solving and prioritizing workloads. The candidate will represent Wesgroup while overseeing all customer facing activities related to building completion and New Home Warranty while ensuring the best possible customer experience.

 

Job Responsibilities:

  • Understand and communicate details on building layouts, general building details, policies regarding New Home Warranty, and Strata related information.
  • Understand purchaser contract obligations, send correspondence, set appointments, update schedules for appointments, manage homeowner move-in, and liaise with sales team as needed.
  • Update and maintain purchaser deficiency lists, schedules, occupancy dates, and liaise with Construction and Customer Care Representatives.
  • Prepare and coordinate all customer related activities in preparation for building completion, by inspecting homes, preparing documents, sending notices, and ordering materials.
  • Ensure overall good customer experience during orientation appointment, move in, and post completion.
  • General and administrative duties as required by the Customer Care team.

 

Qualifications and Knowledge:

  • Previous experience with residential construction, real estate, or sales is required.
  • Post-Secondary and diploma/certificate in business or construction field an asset.
  • Experience using MS Office suite, Adobe, and other Construction or sales related software. Must be computer literate and proficient in MS Outlook.
  • Professional e-mail and phone skills.
  • Ability to read and interpret contract specifications, drawings, and other construction related documents.
  • Superior organizational, critical thinking, and time management skill in order to prioritize work load.
  • Proven effective communication skills (verbal and written); able to communicate with a variety of people and groups.
  • Self-motivated and adaptable with a strong willingness to learn and be challenged.
  • Positive and upbeat attitude with strong interpersonal skills including conflict resolution abilities.

 

We will provide a competitive salary and benefits package for the right candidate as well as a professional and rewarding working environment.

We thank all applicants for their interest however only those selected for follow-up will be contacted.

Property Manager – Commercial

Wesgroup is seeking an experienced Property Manager to join its Property Management team. This role would be suitable for an individual with 1- 3 years of relevant experience. The Property Manager will be an integral part of the team, interacting with other Property Managers, Accounting, Building Technicians, Development, Construction and Tenants. The Property Manager will manage a mixed portfolio of office, industrial and retail properties. This role will report to the Director of Commercial Properties and will consist of, but not be limited to, the following:

 

Job Responsibilities:

  • Review all leases with potential tenants on new and existing projects.
  • Review existing management procedures and provide recommendations.
  • Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of tenant relations is maintained through regular contact and proactive attention to tenant needs.
  • Administer and manage and ensure compliance of the terms of all tenant leases.
  • Manage Tenant relations and expectations.
  • Develop, administer and submit annual operating and 5-10 year capital budgets.
  • Operate properties in accordance with the management contract and approved annual budgets. Be responsible for ensuring all Property Management policies, procedures and operations are executed to standard.
  • Authorize work and purchase orders to approved limits. Review and approve invoices according to standard policies and procedures.
  • Approve payables and establish priorities of payment when necessary.
  • Review and approve CAM and operating expense reconciliation.
  • Review receivables and contact tenants to collect rents in arrears.
  • Monitor real estate taxes and assessed valuations to assure proper levels of taxation.
  • Control expense commitments and develop expenditure procedures to adhere to budget guidelines.
  • Negotiate with vendors for cost effective equipment and services including, but not limited to maintenance contracts, and supplies.
  • Develop and maintain building procedures and supervise building operations, utilizing building staff as appropriate.
  • Develop and implement plans and procedures for property security.
  • Conduct property inspections.
  • Develop and maintain long range plans (rehab/modernization), including maintaining knowledge on competing properties
  • Participate in Special Projects (ie. BOMAbest, Energy and Sustainability)

 

Asset Management duties:

  • Review and analyze monthly property financial statements and ensure NOI/cash flow is meeting budget.
  • Review and provide input for the annual property budgets, one and five-year business plans for each property including CAPEX budgeting/forecasting;
  • Maximize the return on each asset through creative asset management strategies/efficiencies and identifying opportunities to improve asset performance.

 

Qualifications and Knowledge:

  • 1 – 3 years of experience managing a mixed portfolio of office, industrial and retail properties.
  • Excellent organizational, time management and prioritization skills including the ability to multi-task with competing priorities.
  • Excellent understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment.
  • Exceptional interpersonal and communication skills (both verbal and written) are required.
  • Positive attitude and a desire to help others.
  • Strong computer skills and proficiency in MS Office applications including Outlook, Word and Excel.
  • Knowledge of Yardi would be beneficial.
  • Valid Driver’s License.

 

We will provide a competitive salary and benefits package for the right candidate as well as a professional and rewarding working environment.

We thank all applicants for their interest however only those selected for follow-up will be contacted.

Residential Property Manager

Wesgroup is seeking an experienced Property Manager to join its Property Management team. This role would be suitable for an individual with 3 years of relevant experience. The Property Manager will be an integral part of the team, interacting with other Property Managers, Accounting, Technicians and tenants. The Property Manager will manage a mixed portfolio of office, industrial and retail properties. This role will report to the Director of Asset Management and will consist of, but not be limited to, the following:

 

Job Responsibilities:

  • Managing a growing portfolio of residential properties
  • Portfolio may include commercial and strata units
  • Leasing of vacant and turnover units to maximize revenues
  • Ensuring timely collection of rent and effective management of arrears collection
  • Ensuring a high level of service by addressing problems in a prompt, effective and cost-efficient manner, with consideration of the overall business plan for the asset
  • Ensuring appropriate and timely communication with tenants, staff and colleagues
  • Knowledge of general accounting practices, including capital planning, budgeting, and financial reporting
  • Creating, tracking, and managing operating and capital budgets
  • Overseeing preventative maintenance, repairs, and capital improvements
  • Performing regular site inspections
  • Engaging third party trades and consultants for quotes and negotiating & administering contracts
  • Ensuring that buildings and grounds comply with local bylaws, permits, regulations and building codes
  • Performing tenant condition inspections
  • Monitoring and staying up-to-date with current trends in the market and changes in legislation related to the industry

 

Qualifications and Knowledge:

  • Strong understanding of the Residential Tenancy Act of BC
  • Strong computer skills
  • Strong interpersonal and communications skills with the ability to effectively manage sensitive and difficult issues with tenants
  • Effective organizational skills
  • A proactive and positive attitude
  • Effective time management and prioritization skills
  • Excellent communication skills, both oral and written
  • Strong computer skills and proficiency in MS Office applications
  • Three years’ experience in a property management environment
  • Valid B.C. Driver’s License and own vehicle is required

 

We will provide a competitive salary and benefits package for the right candidate as well as a professional and rewarding working environment.

We thank all applicants for their interest however only those selected for follow-up will be contacted.

Director, Real Estate Finance

This is a newly created position that will support debt operations, both borrowing and lending, while assisting in planning and analysis.  The candidate will be engaged in a uniquely broad range of financing activities.

The opportunity is for a candidate to join a small, creative and high-performing Financing team to provide the capital required to achieve the goals of the larger dynamic real estate company. The candidate can make an impact on Wesgroup by adding value to the debt procurement of a rapidly growing income producing portfolio. Whilst working within the Finance team, the candidate will work collaboratively with others in the organization while reporting to the SVP Finance.  Unique to this opportunity is the ability to sit on both side of the financing desk and lend to other developers and real estate investment companies,

Job Responsibilities:

 

  • Maintain borrowing relationship and manage procurement and funding of new term loans for the portfolio
  • Assist the compilation and distribution of compliance and annual review material for the existing debt portfolio
  • Maintain lending relationships with borrowers including sourcing, funding and compliance tracking of loans Wesgroup Capital has provided to third party entities
  • Understand the flows of corporate capital to assist in the preparation of forecasting, risk management and planning tools for senior management
  • Liaise with development team in setting interest rate and debt projections for future projects

 

Qualifications and Knowledge:

The successful candidate will be a detailed-orientated self-starter that takes great pride in delivering high-quality, timely results. The required knowledge and abilities are summarized below:

 

  • Completed undergraduate degree with strong academic credentials
  • Minimum of 2 years of relevant work experience in a similar capacity (i.e. real estate investment / development company, mortgage broker or financial institution)
  • Mortgage brokerage license (or capacity to obtain)
  • Track record of deal execution, including negotiating business terms and credit agreements
  • Familiarity with real estate fundamentals, valuation principles and have experience working with proformas and underwriting deals. Ability to articulate, verbally and in written form, complex topics / transactions
  • A developed network of lender and industry relationships

 

 

Manager, Financial Planning & Analysis

This is a newly created position that will support financial planning, reporting and analysis processes, including detailed budgeting and forecast. The Manager, Financial Planning & Analysis will conduct financial analysis to identify risks and opportunities, report key performance indicators, help to ensure accurate and timely production of forecasts and assist in monitoring overall performance relative to plan.

The opportunity is for a candidate to step into an environment that is developing institutional quality systems and processes and have a direct contribution to process improvement. Whilst working within the Corporate Accounting team, the Manager, Financial Planning & Analysis will work collaboratively with others in the Senior Leadership including the SVP Finance. The candidate has the opportunity to make an impact on Wesgroup by developing and managing financial tools that provide visibility and transparency on capital allocation risks.

 

Job Responsibilities:

  • Prepare monthly schedules on various performance measurement indicators to analyze functional business line performance
  • Audit and scrutinize source information from the functional business lines for integrity and completeness
  • Develop and prepare relevant reporting that measures the performance of capital allocation strategies
  • Maintain schedules that support Debt Management strategies
  • Aggregate and roll-up analyses into consolidated, enterprise-wide summaries that highlight key performance indicators
  • Conduct valuations of real estate assets (income assets and development assets)
  • Assist with Annual Report preparation

 

Qualifications and Knowledge:

The successful candidate will be a detailed-orientated self-starter that takes great pride in delivering high-quality, timely results. The Manager, Financial Planning & Analysis will have a proven track record of financial modeling coupled with sound business acumen. The required knowledge and abilities are summarized below:

  • Completed undergraduate degree with strong academic credentials
  • Possess professional designation (i.e. Chartered Professional Accountant or Chartered Financial Analyst or Chartered Business Valuator)
  • Minimum of 2 years of relevant work experience in a similar capacity (i.e. roll-up analysis and forecasting at a similarly large enterprise)
  • Ability to understand key drivers
  • Familiarity with real estate asset management and development
  • Strong capability with various financial platforms and reporting tools with superior Excel skills (i.e. pivot tables, v-lookups, index)
  • Ability to articulate, verbally and in written form, complex topics / transactions

 

We will provide a competitive salary and benefits package for the right candidate as well as a professional and rewarding working environment.

We thank all applicants for their interest however only those selected for follow-up will be contacted.

Property Administrator

Wesgroup is seeking a talented Property Administrator to join its Property Management team. The Property Administrator will be an integral part of the team, interacting with property managers, accounting, technicians and tenants. This role helps with administration for residential properties. The Property Administrator will manage a variety of property management tasks, as well as manage the Online Service Centre and Hotline. This role will report to the Director of Property Management, Residential. The role of Property Administrator will consist of, but not be limited to, the following:

 

Job Responsibilities:

  • A/R Reporting
  • Preparing and sending correspondence to tenants and contractors ex. Tenancy agreements, eviction notices and others
  • Creating and circulating all meeting material
  • Analyze tenant and supplier ledgers
  • Coordinate bailiff action or collections, if required
  • Coding of all Income Producing Property invoices. Tracking of all chargeback invoices and property tax invoices
  • Create yearly CAM reconciliation letters and rental statements
  • Track all changes to EFT payments
  • Update the tenant directory, on-call binder, property tax/assessment binder, accounts with contractors, Telus/Hydro/Fortis list, notice distribution list and mail merge excel spreadsheets
  • Prepare security deposit refund forms and cheque requisitions
  • Complete tenant change forms
  • Preparing Tenancy Agreements and Condition Inspection Reports for signing
  • Issue purchase order numbers to maintenance in development projects
  • Set up of utilities (Telus/Hydro/Fortis) for new buildings and projects
  • Administration and management of the Online Service Centre and Service Centre Hotline
  • Keyscan programming
  • Scanning tenancy agreements, rent increase notices, condition inspection reports and other correspondence into the appropriate shared drives
  • Assist Property Managers with strata condo management (including payment of move-in fees, elevator bookings, security deposits, completion and submission of Form K’s, ordering access fob’s)
  • Occasionally acting as a backup to the PM with attending viewings and meeting tenants
  • Schedule vendors for repairs and maintenance
  • Any reasonable duties expected of a property administrator
  • Assist Property Managers, Operations team and Director when needed

 

Qualifications and Knowledge:

  • 2+ years of experience in a property management admin or support position
  • Excellent organizational, time management and prioritization skills including the ability to multi-task with competing priorities
  • Excellent understanding of business professionalism and the ability to work effectively under pressure within a fast-paced team environment
  • Exceptional interpersonal and communication skills (both verbal and written) are required
  • Positive attitude and a desire to help others
  • Strong computer skills and proficiency in MS Office applications including Outlook, Word and Excel
  • Knowledge of Yardi would be beneficial

 

We will provide a competitive salary and benefits package for the right candidate as well as a professional and rewarding working environment.  If you are interested in this exciting opportunity,

 

We thank all applicants for their interest however only those selected for follow-up will be contacted.